1. No refund on brokerage & trading charges
- Brokerage, transaction charges, statutory taxes (STT, GST, EXCHANGE FEES, SEBI CHARGES, DP charges, stamp duty), or any trading-related fees are non-refundable under any circumstances.
- Charges deducted during trades are irrevocable, as they are paid to exchanges, government authorities, or the firm for executed services.
2. Account opening charges
- Account opening is FREE.
3. Annual maintenance charges (amc)
- Amc paid for demat/trading accounts cannot be refunded once the billing cycle has started.
- If the user closes the account mid-year, no pro-rated refund is applicable.
4. Platform subscription fees (if applicable)
- Fees charged for research tools, premium features, or trading platforms are non-refundable once activated.
- Refunds are not provided for:
- Non-usage
- Platform downtime
- User misunderstanding of features
5. Wallet / ledger balance
- Any unused funds lying in the client’s trading ledger or wallet can be withdrawn by placing a pay-out request.
- These funds cannot be refunded directly to a third-party account; only the registered bank account will be used.
6. Duplicate payment
- If a client accidentally makes a duplicate or excess payment, the excess amount will be refunded after internal verification within 45 working days.
7. Failed transactions
- In case of a failed online payment:
- Amount debited will be reversed automatically by the bank/payment gateway within 3–7 working days.
- The broking company is not liable for delays from banks.
8. Disputes & chargebacks
- Any payment-related dispute must be raised with the company’s billing/support team.
- Chargebacks initiated without contacting the company may result in:
- Account suspension, or
- Additional verification requirements
9. Closure of account
When a client opts to close the account:
- Any pending charges (AMC, penalties, and debit balance) must be cleared before closure.
- No refund will be issued for charges already paid.
10. Company’s right to reject refund requests
The broking company reserves the right to approve or reject any refund request based on internal policies and SEBI/EXCHANGE regulations.